Privacy Policy

Last Updated: January 2024

1. Introduction

brave-sprout ("we", "our", "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our travel card services and visit our website.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for a travel card account
• Apply for our card services
• Contact us with enquiries or feedback
• Subscribe to our newsletters
• Use our mobile application

This information may include:

• Full name and date of birth
• Email address and contact details
• Residential address
• Identity verification documents
• Financial information necessary for account services

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Operating system
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Process your travel card applications and transactions
• Verify your identity as required by law
• Provide customer support and respond to enquiries
• Send administrative information and service updates
• Improve our services and user experience
• Comply with legal obligations and regulatory requirements
• Detect and prevent fraud or unauthorised activity

4. Information Sharing

We may share your information with:

• Payment network partners (Mastercard) to facilitate transactions
• Identity verification service providers
• Regulatory authorities when required by law
• Professional advisors including lawyers and accountants
• Business partners who assist in delivering our services

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure server infrastructure, and regular security assessments.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. When your information is no longer needed, we will securely delete or anonymise it.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Object to processing of your information
• Lodge a complaint with the Office of the Australian Information Commissioner

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]
Address: Level 12, 100 Collins Street, Melbourne VIC 3000, Australia